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Union Pacific Railroad was named a 2021 Gold Medallion recipient by the U.S. Department of Labor’s (USDOL) HIRE Vets Medallion Program, which advocates for the hiring and support of veterans.
UP has accomplished “exceptional achievement” in recruiting and hiring veterans, USDOL officials said in a press release. UP has hired former military service members since its beginning in the 1860s when it hired Civil War veterans. More than 17% of UP employees have military experience with some still active in the National Guard or Reserves. Veterans represent 24% of new hires within the last five years.
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CSX has taken multiple steps to improve service while facing substantial headwinds during the pandemic, President and CEO James Foote wrote last week in response to Surface Board Transportation Chairman Martin Oberman's October letter detailing a series of service complaints.
"Our customer solutions department has not seen a recent increase in service inquiries and we were not aware of informal complaints increasing to your public affairs office," Foote wrote Nov. 2 to Oberman. "We serve more than 5,000 customer facilities and to address issues we need to know certain key facts: when, where and which customer facility."
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